Find hotels near Bicycle Rafting, San Cristóbal de La Laguna from SAR 152

"The hotel is lovely and the rooftop terrace and pool are amazing with views of the city . The room is very nice quite spacious and modern . We had a lovely view of the harbour and sea from our window . The only negative is the car park which is awkward to find and I actually got stuck trying to manoeuvre around columns. "

"I loved the service, the cleanliness and the amenities in this hotel. The turtle pool is delightful! "

"It was a lovely hotel. The staff was excellent and had a nice park within walking distance of the hotel."

"Enjoyable stay as always when in Santa Cruz, great location to attend Football.Receptionist very helpful"

"The Director and the other executive staff were very professional, polite And friendly!! The food was delicious. We were very impressed with their positive attitude. We stayed in for three weeks. it was our second time in Silken Hotel . Tenerife. We hardly recommend it to everyone!!"

"Beautiful hotel, outstanding staff."

"Very good"

"A spacious, comfortable studio with very well equipped kitchen. Our host left some very useful provisions like fruit, vegetables, milk, coffee, oil and spices. Everything we needed for our holiday, like cool bags, laundry detergent and beach towels. The outside areas were lovely but too cold to appreciate in January, but the little conservatory was great. Loren was very kind and attentive to our needs. "

"Absolutely horrible stay, disgusting stay & even worse service. Should have know this was going to be a disastrous stay the night before, the property manager emailed stating there was a plumbing issue with the upstairs bathroom but was hopefully getting fixed. At this point I should have said we were cancelling & to refund us! We checked in & there was sewage smell which the plumbers came to try & fix but the smell was there throughout our stay. The pool was dirty, they claimed it wasn't.The fountain that is nicely shown on the pictures was switched off for most of our stay, apparently as it was too noisy for previous guests. I dont understand this as it only runs for 15 minutes after you press the button. Anyways, this only worked for 2 days. Although the listing states you can pay €30/day to heat the pool, you cannot as it doesn't work. I asked for a refund the first day & was told I could only get 15% back.If I wanted to make further complaint I had to wait 48 hours as the next day was a public holiday. I was told that i "chose" to continue staying at the villa, but if you're checked in & only being offered15% of nearly €1500 what should i do. We spent little time in the villa because of the smell. When we checked out they said a parasol's stitching was ripped & a freezer drawer cracked so were charging over €500, we didn't do any of this. Villa is extremely dated, many things don't work or are broken. This villa is a con & simply do not book. AVOID!"