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"It was horrible we checked in and they gave us a handicapped room which we did not order they said it’s with a better view wand it was with 2 single beds even though we ordered a king bed so I told them to change it and they said we have to check out the next day wait until 3pm if we wanted to change the room , the did not clean good the indoor pool and the sauna were cold the room service never answered and when we asked for 3 forks they charged us for 6 euro charge "

"Great location, close to the train station. Close to everything actually, walkable distance to main attractions. The property itself is clean, quiet, and the staff is courteous and respectful. The breakfast is fully packed with fresh and delicious foods. The big bus stop is with in 2 minutes, (we utilized this to go to all of the attractions)I highly recommend to stay here. "

"Great room with a view, I upgraded by paying extra. The hotel is beautiful, just across from the Berlin Main Station, very convenient. Great sauna and spa, Beautiful bar. Only problem is the lack of a restaurant for dinner."

"I cannot recommend this hotel enough!!! The staff accommodated us so well. We were informed the sauna was out of use during our stay, and I had booked the hotel knowing there was a sauna. They immediately compensated us with early check in. The heating was faulty on our arrival, very cold, but, were trying to fix it immediately, and again compensated us with complimentary breakfasts ! Which were incredible I must add. The selection, attentiveness from staff was beyond anything I’ve experienced....

"Beautiful hotel and rooms. Great bar and restaraunt. "

"Amazing"

"The hotel stay was awesome!. The staff makes sure you have everything you need. The staff was very polite and welcoming! I would definitely recommend this hotel and I look forward to revisting Berlin and staying at the hotel again. I was so comfortable and the surrounding restaurants had great food options. The rooms were very clean and efficient. We had 3 rooms in total and my family was very pleased with their stay as well. There is plenty of shopping areas as well. "

"Such a beautiful hotel. Great customer service, fantastic facilities and a wnteal location. Fabulous!!"