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"This is a beautiful inn inside and out with great inside and outside dining facilities as well. If you only think to visit Hay-On-Wye dyring the book festival you are missing out on all the other wonderful attributes of the region. The walking is fabulous, ancient wooded footpath along the River, Mouse Castle Woods, Hay Castle, the outdoor market huge ancient Yew trees at Cusop's St. Mary's church. If, like me, your purpose is to explore on foot, tuck some slippers in your backpack so as not to dirty the carpets. Slippers are not provided :)"

"Lovely place and wonderful staff"

"Good place to rest after a long walk in the nearby hills. The steam room took away our aches and pains before a lovely meal in the dining room"

"We stayed for one night overnight at the hotel and can honestly say it was just basic. The condition of the room was not great, as we soon discovered the lightning did not work properly and the kettle in the room was dysfunctional (reported) The bathroom was clearly in need of renovation as the flooring which was used to cover the sides of the bathtub was peeling away. The window blinds had portions missing and the curtains were hanging off. We also noted a strong draught from the window but could not see where it was coming from as it was a double glazed unit. The breakfast was basic, it was all self service and they had run out of certain basic items such as coffee and I had to report the bread they were serving was actually mouldy. The staff were polite but overworked, as the young man on reception on the following morning was also the cook for breakfast! On the evening of arrival I had to report the key card was not working and had to wait for almost 10 minutes for staff to appear back at reception and witnessed a man shouting at someone from an office area in the back of the reception. Not what I’d call great professional behaviour 🙄"

"Clean tidy and well presented. Clear instructions of how to get into the hotel that were simple to follow. Lovely stay, woulr stay again."

"Lovely hotel with great staff, beautiful location and the breakfast was superb as was the food in the restaurant for evening meals "

"Location"

"Property was vlean and extremely warm. Staff were first class and very helpful. "

"Very helpful and friendly "