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"Hotel was fine, area wasn’t great and the shuttle bus failed to turn up so had to get a cab "

"Loved the room and the proximity to the airport! They don't have a shuttle, however, there is a public bus stop right in front of the hotel that goes straight to the airport. A truly lovely stay and would stay here again!"

"Perfect for Heathrow T5 for an overnight stay (before or after a flight) with or without parking. Also perfect for visiting and travelling into London with easy, convenient transport links."

"Front desk people were helpful"

"Just what I needed for one night transit"

"Clean and comfortable room, and the staff members were fantastic!"

"Beginning to show it's age in some areas such as the carpet on the bridge leading up to the hotel entrance. Otherwise exceptional hotel. The best airport hotel for guests who are accustomed to best accommodations. We have stayed at this hotel more than 10 years during our travels and never been disappointed. "

"Baseboards and walls were very dirty around the window area "

"Great place to stay after a night of flying! Easy to walk from terminal 4! "