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"Our stay was absolutely amazing the staff went over and above the best ryokan experience we have had and will cherish forever "

"Right next to the lake, so picturesque even when the lake was completely frozen. The staff were super nice and attentive, good with speaking English too. Onsen was amazing. Definitely recommend. "

"Exquisite. Will book a longer stay here next time."

"Wonderful dinner and breakfast!"

"Hotel workers, everybody was very nice and kind."

"good"

"Great hotel, superb service, fabulous lakeview! Only negative is the hard pillows. Dinner and breakfast had many choices, very good quality food. Would stay here again."

"Friendly staff and great location, with many complimentary offers !"

"Surpirse tourist tax on arrival. They assumed because we were of western orgin that we would only want breads for breakfast. They offered thr rest of their guests a Japanese breakfast (which we would have loved). The website didnt state they had cats. I am very allergic so it made for an uncomfortable stay. "