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"Check-in staff were lovely despite unfortunately being subject to abuse from several other customers who hadn't read their small print and didn't seem to be aware that photo ID was required at check-in. Please take photo ID with you rather than turn into a screeching harpy at the desk, it's absolutely not necessary and your lack of reading properly is not the staff's fault. The hotel itself is very central, super handy for Piccadilly Gardens if using the tram during your stay and just as handy for arriving on the train at Piccadilly station. The hotel decor is probably a little dated but that doesn't bother me when I'm hoping to spend the majority of my time there sleeping. The hotel was clean, tidy and as a solo female traveller I felt safe throughout my stay. If the price is favourable the next time that I go to Manchester, I wouldn't hesitate to book there again. "

"Everything was great!"

"Fabulous hotel in a great location! Good view from the 14th floor with views of the city. We had gorgeous time! The room was good but a little dusty! Breakfast was ok, room was too crammed and noisy and some of the breakfast items were cold and others not replaced. Service was very good! "

"Great hotel, lovely big rooms with a big bathroom. The towels were also big and not like a face cloth that you get in other hotels! Staff great, really comfortable, great location. Will stay again for sure! "

"Lovely old world hotel, within walking distance of city centre, Lovely friendly staff and great breakfast. Jamie and James very friendly and helpful. "

"Beautiful hotel situated in the heart of the city"

"Excellent stay, modern and clean room"

"No problems. Great friendly staff. Room more than adequate - clean and well serviced. I love this place. Vey handy for anywhere in Manchester and beyond. "

"Lovely modern hotel, great location. "