Find 5 Star Hotels in Tower Isle from SAR 750

"EXCEELANT"

"Loved everything except the mineral pool station where we were welcomed to have smoothies - not adequate variety of offered assortment of fruits nor veggies to make smoothies plus smoothies attendant not at station most of the time …instead in athletic shelter talking to fellow staff and returning to smoothie station around 4 pm to make smoothies for those staff members rather than be available on call for guests once lunch time was over. Poor performance, as well as spa personnel entering beach area seeking guests who canceled a spa appt. due to severe sun burn having to see nurse on premises and asking sought out guest why they did not show up when already personally met w/spa receptionist to cancel appt. Staff behavior such as that is disappointing and a turn off to want to return to spa in the future. The person that was exceptional and outstanding were: a Mr Luzcon Henry who impressively transferred a lawn dinner due to sudden torrential rain from lawn to Palazzina Rest. with great aplomb…gracious to all guests…making transfer with ease and care. Many besides my husband and I remarked how outstanding his performance was as guests felt looked after properly. Would make an outstanding General Manager a few of us believe and believe his Assistant who is as caring about guests, as he, is the woman who assists w/photography in the cafe…spot on …think her name is Chantel ….bright, polite, knowledgeable, helpful and refused to accept a tip from us after assisting us."