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Moon Palace Jamaica – All Inclusive

5.0 star property
Luxury property on the beach, with 4 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished
Breakfast, lunch, dinner served; international cuisine, pool views
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
The price is SAR 2,337
SAR 2,585 total
includes taxes & fees
28 Jan - 29 Jan

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Governor Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Individually furnished
Air conditioning
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Premium bedding
Rainfall showerhead
  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Family Partial Ocean View - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
2 bedrooms
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Walk Out Suite Ocean View - Kids & Teens Free

Highlights

Separate sitting area
Individually furnished
Private indoor spa tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Honeymoon Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Smart TV
Premium bedding
Rainfall showerhead
Bathrobes
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Rainfall showerhead
Bathrobes
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Junior Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Rainfall showerhead
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Rainfall showerhead
Bathrobes
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view

Hotel Riu Ocho Rios - All Inclusive

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Pool
Hot Tub
Breakfast included
8.2 out of 10, Very Good, (2632)
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About the neighborhood

Map
Main Street, Ocho Rios, Saint Ann

What's nearby

  • Turtle Beach - 6 min walk
  • Mahogany Beach - 16 min walk
  • Ocho Rios Fort - 4 min drive
  • Mystic Mountain - 5 min drive
  • Dunn's River Falls - 7 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Miss T's Kitchen - ‬6 min walk
  • ‪Cafe Express - ‬10 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Passage To India - ‬11 min walk

About this property

Moon Palace Jamaica – All Inclusive

Luxury all-inclusive property near Dunn's River Falls
Take advantage of a nightclub, 2 swim-up bars, and a beach bar at Moon Palace Jamaica – All Inclusive. With a white sand beach, sun loungers, and beach volleyball, this property is the perfect place to soak up some sun. Indulge in a facial, a body wrap, and a manicure/pedicure at AWE Spa, the onsite spa. The on-site international cuisine buffet restaurant, Buccaneers Reef, offers breakfast, lunch, dinner, and ocean views. Fitness classes are offered at the gym; the property also has a poolside bar, a terrace, and shopping on site. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with 2 swim-up bars and sun loungers
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), a banquet hall, and a billiards/pool table
  • A computer station, table tennis, and a porter/bellhop
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 705 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Childcare services, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 2 swim-up bars, 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Buccaneers Reef
  • La Gondola
  • Pier 8
  • Momo
  • Boulangerie

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch Smart TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
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Frequently asked questions

Does Moon Palace Jamaica – All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Moon Palace Jamaica – All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Moon Palace Jamaica – All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Jamaica – All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Moon Palace Jamaica – All Inclusive?

Check-out is at noon.

Does Moon Palace Jamaica – All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of JMD 10000 per person applies.

Are there all-inclusive benefits at Moon Palace Jamaica – All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, aerobics classes, bartending classes, and more.

Where is Moon Palace Jamaica – All Inclusive located?

Located in Ocho Rios, this beachfront property is in a regional park and within a 10-minute walk of Ocho Rios Craft Market, Jamaica Beaches, and Turtle Beach. Turtle River Park and Ocho Rios Clock Tower are also within 10 minutes.

Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 712 out of 1426 reviews" "
Rating 8 - Good. 314 out of 1426 reviews" "
Rating 6 - Okay. 199 out of 1426 reviews" "
Rating 4 - Poor. 92 out of 1426 reviews" "
Rating 2 - Terrible. 109 out of 1426 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Sherieka

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
For an expensive hotel, it shouldn’t take 5 hours to get access to my room. Please train your customer service reps to serve customers better. My first day was terrible and I had to be all over the place for accommodations issues, and making complaints. Messed up my whole vacation. No access to the restaurants except buffet if you’re not there from in the week cause the few restaurants they have are all booked before Friday.
Stayed 2 nights in Jan 2025

6/10 Okay

Ariann

Stayed 6 nights in Dec 2024

2/10 Terrible

Qin

Traveled with family
Disliked: Staff & service, amenities
The servicing of the travel agency in lobby is pretty bad manners and impatience.
Stayed 1 night in Dec 2024

6/10 Okay

Jonni

Traveled with family
Liked: Staff & service, amenities
Great Service staff, lots of food variation and choice. House wine not great. Bottled wine (additional cost) would have been warm if we didn’t preorder before with a super diligent guy called Bruce who got all the bottles on ice for each night. The staff at the Italian were talented and made a special fuss of our daughter on her birthday. The spa would accept our 17 year old for a $200 massage but not allow her into hydrotherapy spa, which I found contradictory. Paid for services accepted, free not. The service staff we highly praised. The majority were friendly and attentive. The loud bar staff were lovely
Stayed 9 nights in Dec 2024

10/10 Excellent

Nelda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace is a beautiful resort with hardworking employees. During our stay we had power outages so the elevators didn't work . Other than that everything was lovely.
Stayed 4 nights in Dec 2024

10/10 Excellent

Brendalyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Kiran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall landscape many pools lots to do great food. Draw back the dining reservation and spa availability needs improvement. However, it's the QUALITY STAFF that took me over the top. Attentive accommodating the meaning of hospitable. So impressed we bought in
Stayed 3 nights in Jan 2025

10/10 Excellent

Martyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the direct access to the Ocho Rios Bay beach.
Stayed 6 nights in Dec 2024

2/10 Terrible

Ryan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
This stay was a nightmare that started at check in. Most of the staff is not only unpleasant, but downright rude. Will never be visiting the property again
Stayed 6 nights in Jan 2025

8/10 Good

Anju, Yorktown Heights

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and the staff was wonderful and friendly. My only dislikes where the size of the beds, they seemed a little small and although we went in December and the weather was beautiful the pool water was quite cold. Not sure if anything can be done about that ( heated pools ) but other than that, we definitely enjoyed our stay.
Stayed 4 nights in Dec 2024

8/10 Good

Stefan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located for easy walking into Heart of Ocho Rios
Stayed 3 nights in Dec 2024

4/10 Poor

Manish, Frazer

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The staff has a lot of attitude for simple requests. The property is ok but the staff being rude and sometimes not even wanting to listen or understand you feel unwelcome in the place.
Stayed 7 nights in Dec 2024

10/10 Excellent

Sriharsha

Stayed 1 night in Dec 2024

10/10 Excellent

Stacey

Stayed 3 nights in Jan 2025

10/10 Excellent

Kristoff

Stayed 3 nights in Dec 2024

10/10 Excellent

Tracey

Stayed 5 nights in Dec 2024

2/10 Terrible

Ivolyn

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
I was checked into a dirty room and have to wait for over an hour to get my room with no compensation. PR was no help, all she said that they were investigating. I would not recommend this hotel to no one, the food was also terrible. Worst experience ever in a resort
Stayed 2 nights in Jan 2025

10/10 Excellent

Kiran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was awesome, I am recommending this hotel to everyone who wants a good time. The disco was everything
Stayed 2 nights in Jan 2025

6/10 Okay

Kelleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked to feel more in the Jamaican culture. Restaurants food was average. Traveled to Jamaica to have mediocre Italian and Asian food where I would’ve preferred more Jamaican flair.
Stayed 4 nights in Dec 2024

6/10 Okay

Stefano

Stayed 7 nights in Dec 2024

8/10 Good

Laurry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Moon Palace sells a membership that mimics VIP access, so VIP member of Expedia means nothing to them
Stayed 6 nights in Dec 2024

6/10 Okay

KELLY ERIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I canceled my dinner reservation twice and when checking out was told I had two charges for a no/show for dinner. Having to deal with that at checkout delayed my airport transportation and my group of eight almost missed our flight.
Stayed 5 nights in Dec 2024

8/10 Good

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024