Find 5 Star Hotels in Puerto de Santiago from SAR 398

"Excellent facilities and service"

"Words can’t explain how good this hotel and the staff are. Staff can’t do enough to help and make your stay more comfortable. Amazing experience and I’ll definitely be staying again sooner rather than later. Pricey but more than worth it in the long run for an absolutely fantastic first class holiday. It’s far out from the hustle and bustle of las Americas but if your willing to pay taxis into town (20 mins, €28 one way) it’s the best place to stay for comfort and quiet and the entertainment they put on is second to none. "

"Fantastic staff, beautiful scenery and grounds, aqua activities were excellent, pool was v clean and clear. Room was spacious and very comfortable. Couldn’t fault this hotel. Amazing rating from me. "

"I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end."

"We have been to number of all inclusive hotels and this was the best one we have experienced. The food was excellent (all inclusive) and although the hotel was a little dated it was spotlessly clean. The staff were all friendly and accommodating. We weren’t there with smaller children, but there were fun activities laid in for them in one area of the pool. We were only there 5 days so didnt really do any exertions but there seemed a lot on offer - definitely enough to occupy you for 2 weeks. Sunbed reserving (have to have the towels placed by 8am!) a little annoying but that really was the only minor thing. "