Find 5 Star Hotels in Playa San Juan from SAR 286

"The hotel was redeveloped in 2024 and is bright and modern. Staff, especially housekeeping (daily) were wonderful. However, we had issues with noise from neighbouring rooms. We could hear voices and the TV through the walls. We also had issue with. the food hall. It was often over crowded and waiting time to get into the food hall at breakfast and for evening meals could be lengthy. The food quality was average. On one occasion, I found a large piece of wire in my pasta. I also had food poisoning, which is no surprise given the crowds in the food hall and hygiene habits of some guests. We stopped going to the food hall after the food poisoning incident. Unfortunately, most resort hotels in the area adopt the food hall method of feeding guests. Also disappointed that use of the gym costs extra. The sports bar was never open. We stayed almost four weeks at the hotel and overall we were very disappointed."

"Lovely hotel and looked exactly like the photos. We also liked Pedro and Jorge from the specialist restaurants. Only problem was that We had a birthday and they didn’t actually do anything for you and told us too late that we could have paid to have the name on the castle. Also the buffet and pizza restaurants were too short staffed at times. "

"Perfect! That’s it!"

"Stayed here for 3 nights. Amazing hotel. Everything you need within walking distance. Will visit again for sure. "

"Fantastic view and dining experience. Super VIP."

"Landscaped gardens excellent staff good entertainment selection of food Poor lighting in corridors Carpets in most areas need attention "

"We felt all the facilities were excellent and the Staff were always friendly, helpful and respectful. The choice and quality of food could not have been better. The accommodation for guests was superb; beds were very comfortable and it was good to have a bath as well as a shower."

"Lovely staff "