Find 5 Star Hotels in Castelnuovo d'Elsa from SAR 252

"Spent a wonderful week in Florence. We had a small glitch at the end of our stay, which was not any fault of the hotel. Due to Florence marathon on Sunday and the 24 rail strike, which started on Saturday night, we had to extend our stay. The staff did everything they could to help us with alternate travel plans."

"Excellent staff!!!"

"St. Regis properties never disappoint. The staff were phenomenal as always. The breakfast was a great way to start the day. And the cocktails from the Winter Garden were amazing (the Klimt was to die for). My only complaint was the shower, in an otherwise perfect room, it was small and cramped. The shower head was too low and I would hit my head (I’m 6’ on a good day). "

"One of the most amazing places we have ever stayed!!"

"Top shelf in every respect "

"The staff was courteous and provided maps & day trip recommendations. This hotel is in a great location as well -- easy walking distance from the Duomo and train station; Also it's been recently renovated and has a chic modern feel. Breakfast was also one of the highlights: the buffet included with the room which was very delicious. However, they only provided one small pint of water in the room each day for our family of three; when we requested for more water once the existing pint got...

"Hot springs are warm at best mid 90’s Grotto experience was not impressive or worth the cost. "

"Great hotel with friendly and helpful staff. Excellent location ."

"Everything about this hotel was amazing. From the staff at check in, housekeeping, lobby staff, etc we always had everything we needed. Everyone was friendly and went above and beyond. The location was amazing and close to everything. We would highly recommend staying here! "

"I was very well looked after staying at this hotel. The reception staff were lovely and all kindly wished me a happy birthday with a note and cake, it was so sweet and thoughtful. Elena was a wonderful therapist who gave me a perfect massage, while being kind and wishing me a happy birthday also. My room was spotless and breakfast options were endless. Great location too. Special thanks to Adil for helping with my bags and being so friendly!"

"We got a family connecting room. One of the rooms was constantly blowing hot air and there was no way to reduce the temperature. The elevator was tiny - I have not seen such a tiny elevator. Otherwise staff were really nice and helpful. The hotel was overall nice. "

"The hotel Como Castelo Del Nero is a beautiful property. However, for this resort to feel more comfortable and welcoming as resort it will require a few changes: The rooms are to bright. The lights system are designed for business only. There are not one single dimmer in the entire room or bathroom. Secondly important thing are the steps to access the bathroom. Definitely is not recommended for elderly people. Another thing, there are no place for a makeup station. The heritage room is too...