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"Had a inconvenience with check in, the room that I had reserved was not available, but on the second day I was move to the right room. But it took two days for the correction. The night of the check in after traveling over 10 hours to arrive at Bogota not only the inconvenience of not having the right room available I was awaken at 11:45 PM by the front desk to come down to the lobby to go over the room bill that I was over charge for the room tax. Their mistake! I suggested that we can fix that in the morning but I was told to come down immediately other the overpayment would take months to fix? The front desk can use better tactics when dealing with customers, the reason for my flight to Bogota was to attend a funeral in the morning, that was my priority not to be waken near midnight to fix a error by the front desk. Other wise the hotel and the rest of the staff was great particularly the housekeeper crew. "

"Modern and spacious room!! love it"

"Excellent service from the night and morning shifts. The breakfast was delicious and the rooms were very clean and modern. TV signal was bad and they did not have Netflix or other apps."

"The price and the value are unbeatable. The property is located close to everything and the service is outstanding."

"The staff were super nice and helpful with my needs. The property is very nice and clean. The room is comfortable and has WiFi access in the unit, and room service. Downstairs there’s a restaurant with good food. Overall I really liked to stay at Sonesta Hotel, and would stay again."

"Muy amabkes todos"

"The front desk staff is amazing. They were all super friendly. As a family of 4 with 2 little kids accommodations were great. I’d definitely book it again."

"I was pleasantly surprised on the beauty of the complex. My room was way larger than expected and I had a lot of privacy. I would have liked more information available in the room and supplies. Even a QR code for a link to how to book services in the hotel, how to get convenience items, where breakfast was, a map to get around and attractions. Having to talk to the front desk all the time or ask someone is sometimes hard of the timing is off or language barrier. Other than that the bed was the best I’ve had in a while at a hotel and the free breakfast was great! People were very accommodating. Thanks for a wonderful stay. "

"I've been here multiple times and even became a platinum member for the hotel. I would have recommended for anyone and everyone individuals, couples, business people and even politicians. "