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"Hit by scale 6 earthquake at mid night, nothing was fallen from the walls or tables. The facility is very save. Services, breakfast, and hot tub bath in the room are all excellent."

"Nice service, and large rooms."

"The location is prefect for walking around the Alishan. They also provide free shuttle buses. The staff and quality of service are excellent. We enjoyed the buffet breakfast and dinner a lots. However, there was some weird machinery noises at night. They were not loud but noticeable at quiet nights. Not sure it was related to the renovation or air conditioners. Overall, I would highly recommend this hotel if it fits to your budget. "

"I’ve never seen a hotel is child friendly like this. So thoughtful and well organised. Highly recommended!!!"

"Even though it is located slightly out of the city area, but we like the quietness and it is family friendly."

"Good breakfast options, close to night market"

"Extremely nice owner who was very helpful with tips and recommendations for activities and places to eat. A nice place to stay and well located."

"Room is on the small side for family of 4, including two teens. View is spectacular. Included buffet dinner is not bad, above my expectation. This is the property I wish to stay an additional night, but the price prevent me to do that."

"This is one of the best hotels I have ever stayed in, that it's in Taiwan, where expectations of hotels is low makes that even more impressive! The hotel itself is on is Ita Thao side of Sun Moon lake, which in my opinion is the better side. We didn't like the Main side as much. You step out the door pretty much onto the main road with all the street food vendors for snacks/breakfast/lunch/dinner. As they shut up by 7pm it doesn't disturb you in the evening. The food on the road is great and very cheap. The staff were fantastic and super helpful with great english. The hotel had a lovely bar you could sit in and get a beer or a cocktail in the evening. The executive club on the roof had incredible views of the lake and lovely drink and food options. Our room was one of the best and most high tech rooms I have ever stayed in as well as super clean. Free mini bar too. The hot and cold spring tubs we used every day and I even started to enjoy the cold tub! The only complaint would be that the room was so high tech with the lights and curtains that it was hard to work out which light switches did what and there was no setting to just have a single side lamp on for reading. The gym had really good new Matrix kit, but I would have preferred not to be able to hear the yells from the Sports bar side while working out as it felt a bit intimidating as well as annoying. A more robust soundproofed partition would be better. Overall and excellent hotel though."