Search Chalets in Welland

"My hotel booking was changed to the Hilton because of a plumbing issue. I had an issue when I proceeded to check out. I had decided to pay by debit but the hotel ended up charging my mother’s credit card which I stressed on check in that I did not want happening. It was my mother’s birthday gift to stay at the hotel. There was also a strange charge of $56 that was not made clear. There was some confusion until the person understood to undo the credit card charge for me to pay by debit. I’m not sure how this happened in the first place?"

"Only stayed 1 night, check in and out staff were very friendly and helpful "

"Amazing experience "

"My room view was that of the rooftop with a garbage bucket right outside my window. Still trying to figure out if the bed was a king or queen as I had ordered a king for two people and we were lying too close for comfort. The room had small ants in which I killed 6 while I was sitting on the toilet. Could not raise the bathtub plug to drain water from a shower and the faucet continued to drip with a steady and slow stream after trying to shut it as best as I could. On the positive side, room service was excellent as they brought me a toothbrush and paste right away as I had forgotten to bring it. Also the front desk was very courteous. "

"Everything was perfect"

"Customer service was very good "

"All the staff was very helpful, the stay was great :)"

"Every thing was awesome. Only thing I wish was a tub with a grab bar or a grab bar in the shower."

"Great location and amenities. Great view of both falls from the 50th floor. We always enjoy the Hilton Fallsview. "