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"Excellent staff -always seem happy From the room attendant to front office staff all helpful "

"Nice and friendly staff. Breakfast very slow service maybe due to number of guests .. management should better prepare to handle demand. Overall experience good."

"Absolutely beautiful property with huge lush gardens, nicely appointed rooms, very quiet and hospitable. Staff is smiling, polite, always ready to assist and very efficient.. the hotel and its sister hotel Andaz have fantastic food to offer from Indonesian (Omang Omang which also hosted the delicious and huge buffet breakfast) to Italian ( pizzaria) to fresh seafood (The fisherman’s club @ Andaz). NYE event was a blast. Can’t name all the staff individually but they all participated to make our stay memorable..we however need to mention Eka a great spa therapist!"

"This was such a wonderful spot! Highly recommend. My only advice: seems to vary widely in price based on time of year and how full they are (I would assume), so be sure to shop around if you have flexible dates! The airport shuttle is a bit pricey - Grab or taxi would be cheaper. Pools are awesome. Bike rentals were great. Food was fantastic! Our kid went down the water slide 153 times. And has the blisters to prove it. "

"My son and I really enjoyed our stay here. Walking distance to malls and plenty of things to see and do. Breakfast buffet was good and different varieties. "

"The breakfast buffet was sumptuous! It's not only a buffet but you can also special order from the menu at the table. Abi who was our server for most of the days was attentive and kind. We're there for 7 nights and had a wonderful family vacation!"

"We had a very relaxing 5 night stay over new years. Staff very friendly, daily morning and night room service was lovely. Gardens and grounds are beautiful and extremely well maintained. We didn’t opt to pay extra for breakfast in their restaurant as there are so many options around Ubud. Located in a great areas close to everything. Although overcast and rainy most days of our stay we still utilised the pools, pool bar staff very attentive. Overall would highly recommend Alaya!"

"Everything was easy to get to didn’t have to leave the resort. Very enjoyable. Would not hesitate to come back "

"Very helpful and considerate staff. Always trying to help more and more. Service with a smile. Genuinely concerned and Sincere."