8/10 Good
Rainier
Traveled with family
26 December 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS:
Fairly new, well-maintained property.
Staff were friendly, very helpful.
Breakfast choices were amazing!
Good location - walking distances to shopping.
CONS:
Deluxe Room - very small, would not choose this again, suitcase goes into the bathroom, no room for other large suitcases.
Our room had lots of background noise (equipment - possibly air-conditioning), we asked for other rooms and got them, however, our 16 year old daughter and her friend did not get their room till 11.30 pm. (We checked into the hotel at about 4.00 pm - so this was very poor!)
Lots of (ethnics) staying there - their mannerism was poor, rude to staff, older men flirted with and hassled our daughter and friend. (We reported this to the hotel - there are cameras everywhere, but they said there was a problem with the cameras!!) (Really!!!)
Overall, a nice place to stay, but probably not our number one choice (having stayed in Bali 14 times). If it was not for the friendly staff (particularly Shandy - customer relations, Agung - breakfast restaurant, and Ari - check in / out reservations, Ayu - customer relations) I would have given the hotel 3 stars. It was the staff that made the hotel experience good.
Thank you, Shandy, Ari, Agung, and Ayu!!
Rainier
Stayed 4 nights in Dec 2024