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"Overall the property is nice, but could use a re-fresh and some renovation. Everything appears to be a little dated in the common areas (couches, carpet, rugs, etc) The staff is incredibly friendly, polite and helpful and the best part of the stay."

"The room was very spacious and all staff were very helpful. "

"Everything at this place was absolutely wonderful. The location was right beside the ski hill. The dinners and breakfast were incredible. The staff was very kind, the rooms were immaculate, and the choice of two Onsens - one outside and one inside was wonderful. Very quiet town - wonderfully relaxing vibe. Thank you so much!"

"Traditional Japanese ryokan…highly recommended for those wanting an authentic experience. "

"Service was very good, but breakfast was a bit stingy for Japanese standards"

"Beautiful ryokan room with great facilities. Staffs are very friendly and attentive. Sad to leave."

"We stayed here for a week while visiting our daughter who lived nearby. The staff were friendly, and polite. No problem with communication even though I do not speak Japanese. I really enjoyed their breakfast buffet. The view of the mountains from the room can't be beat. I agree with one review that said the toilet in the reception is the best toilet I have been to in Japan, as crazy as that may sound. Highly recommend!"

"Hotel staff were very friendly. They don’t speak English but were very patient and pleasant. The free breakfast had a lot of variety. Overall, enjoyed my stay. "

"The staff was very welcoming. We loved the craft beer happy hour and our private outdoor bath. We also loved the local people we met eating outside of the hotel and shopping for pottery. We stayed for the proximity to Zao Aki resort. We didnt use it but there was a free shuttle for that. "

"Great views and great breakfast! Excellent price. "

"We thought that the location was great. Right across the station. Walking distance to some restaurants and shops. The daily Japanese breakfast was delicious and convenient. Would definitely stay here if we decide to come back to Aizuwakamatsu again."

"清潔で静かなホテルでした スタッフの方も皆さん優しく丁寧でした 窓から新幹線がよく見えて子どもがとても喜んでいました"