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"The room is spacious, cosy and welcoming. The inroom onsen was very relaxing and nice and the staff is very friendly and warm. Recommended! "

"It was a very nice stay. The staff were very friendly, polite and helpful with luggage. The hotel is very close to Zao Sanroku Station. Since there was a lot of snow on the top of Zao Mountain, the staff knew that we were here to visit. He saw that we were only wearing sports shoes, and suggested lending us a pair of rubber boot for temporary use. I was really so grateful to him. He also speaks English and can provide useful information. In addition, the hotel provides covered parking spaces in case your vehicle gets covered in snow. The room was clean and tidy. There were two tatami mats in the room and there was still enough space for two large suitcases. A large traditional hot spring bath with indoor and outdoor hot spring pools and plenty of space. You can also choose to enjoy a 50 minutes private bath when you checked in. Highly recommended to those who go to Zao Onsen."

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"We did not use the onsen and we were only here for one night. Things to note… it’s very hard to travel around this area! No Ubers lol. We were able to get people to call us taxis so make sure to have cash! We loved our traditional room, I just wish for foreigners they had instructions. Other than that, we had a great stay :) very peaceful and beautiful area. The view of the mountain was awesome! "

"The hotel is quite old, but the rooms are large and clean."

"My husband and I loved the onsen facility. We also liked the dinner and breakfast. Staffs are very friendly. The pick up and drop-off service was excellent. Thanks"

"Food was amazing, amenities were great"

"Nice area of hotel and huge property. But Breakfast is so busy which I don't like."

"Central station hotel"