Find Shopping Hotels in Swinbrook

"When we arrived, we were told that they did not hold a booking for us, as Expedia had cancelled our booking!!. It took over 4 hours for the hotel, myself and a guy from Expedia in the USA to semi resolve the issue. The hotel were wonderful, Expedia were blatant liars as they told the hotel that they had informed us of the cancellation, and had booked us into another hotel. Shame on you Expedia!! As the hotel had restricted accommodation left for our visit, we had to rearrange via Expedia to stay in another hotel for part of our stay. Unlikely to be using Expedia again which is very unfortunate as we have used them on numerous occasions over the years."

"The hotel exceeded my expectations. They have done an excellent job of providing comfortable rooms while maintaining the character of the prison. The double cell room I had was a large room with a comfortable bed and with ample storage for a suitcase. The breakfast was excellent with the hot items cooked fresh to order."

"Excellent stay with family. Thanks to the staff."

"A great stay, bar staff accommodating and friendly. initial welcome could have been more clear, lady was quietly spoken and there was a lot of noise from wedding party gathering in main lobby. Clean and pleasant "

"Great stay for one night "

"Lovely to return to an old, trusted favourite. "

"Everything was perfect, all staff are very friendly as well as being very very polite and professional. We will be going back. "

"Good easy check in. I was given a free upgrade and the room was very clean and comfortable.,"

"The hotel was clean, it smells fresh and welcoming as you walk in. The staff were welcoming and nothing was too much for them. The breakfast was great, plenty of options for everyone. The pool felt small but we did go Easter weekend so expected it to be busy. We had run out of tea/coffee/milk in the room and asked reception, it was a matter of 2-4 minutes before we got it, we were not expecting such a quick service. They also had activity packs for children and easter egg hunt which was a lovely touch."