The staff at reception were consistently friendly, helpful and generally brilliant. We requested to switch rooms for a lake view and they did everything to make this possible, meaning our second night was spent looking out across the water. Our dog was equally welcome and was treated to a cosy bed, blanket, bowl and plenty of treats! The area around the hotel is lovely, with very nice walks around the lakes. The room was clean, but we could easily hear the neighbours in both rooms we had. The parking situation was stressful when we arrived: the bays aren't well marked and most guests double parked meaning we had to park a ten minute walk away from where we were staying. This improved the following day when others checked out. The hotel offers electric vehicle charging, though it is expensive (we ended up charging outside the Cotswold Outdoor's store next to the hotel, which was much easier, faster and cost effective). The Boathouse restaurant was impressive, offering very tasty food and plenty of drink options. Overall, we enjoyed our stay but would recommend requesting a lake view upon booking otherwise you might pay a lot for a nice-ish room overlooking a car park.