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"Paying on arrival instead of in advance, free cancellation if necessary. Helpful staff, always feel safe and comfortable at the Britannia. I had booked a room without window, but they very kindly put me in a room with window anyway."

"Great spot to stay and very central to transport and main areas of the city. Would definitely stay again, as well as other cities where they have hotels."

"Great funky modern hotel did not feel like an airport hotel "

"Great stay. Rooms are large and clean. My only complaint is the beds are very hard."

"Friendly staff and convenience. "

"All the staff were just great, so pleasant and so helpful and friendly. We stayed here to go to the Arena and we also stayed in the Holiday Inn Express at Birmingham, and both hotels were immaculate and the staff were brilliant."

"Everyone was incredibly polite, helpful and approachable. Every where was also spotless. Had such a lovely stay."

"I travelled for work for a concert that was happening at Co-op Live, as such the hotel was busy but not terribly so. Only impact that may have is on their 3 lifts when trying to go to breakfast and checking out as everyone is doing the same and there can be a 5 min wait for some of the upper floors, as it seems some of the lifts skip floors or go to certain floors in order of when they were called 🤔"

"great stay!"