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"Excellent staff. Great facility, but the attention to detail during construction was poor. Overall an exceptional value. "

"I love this hotel for the convience to public transport, nanjing road shopping, and the shanghai museum. I also like that the staff tries to help you in all sorts of weird circumstances from tooth caps falling off and friends without visas. Thanks especially to Jackie at reception."

"This place is near to metro line, shopping street and eating restaurants. The hotel is clean. The cleaner cleans until the floor are very shining. Fast service whenever you ask for help. Only thing Im not happy is that we have to pay rmb 1k deposit. We need to swap the credit card rmb1k on top of the room rate during check in. This is the hotel policy that we cant change."

"Stayed in many hotels during my 2 weeks around China and this was the only one with obvious "classical luxury" vibe from overall design to the small amenities. King sized bed and duvet were super comfortable. Amazing Bund view but be noted it's towards the North Bund, not the old Bund. Staff were efficient, I had a small issue with the bath tub and a technician arrived at my room door for fixing within a couple minutes. Staff at the lounge were kind and attentive. Good quality food and beverage. Location is great, just couples steps from the TV tower and near metro station. Don't skip visiting the pool area, mean view over Pudong! Massage at the onsite spa was a great closing for my China trip, too. On the other hand, I was under impression the Club room were all renovated recently. However, my room had new carpet, but the chipped wood in the bathroom were still there, just a coat of painting over. This was the only hotel without new style toilet in my whole trip (before that I thought high-end hotels in China were fighting for the top spot in luxe by fancy toilets, apparently not). I could hear music and noises from the 30th floor bar in my room, it didn't bother me much but if you're a light sleeper, avoid rooms directly under the bar area in flood 29. "