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Recent reviews of Sambuca Pistoiese hotels
4/5 Good
"The room was great, clean and tidy. The ladies at reception were very helpful and gave us all the information we needed.
The food was very nice for the price. However the service in the restaurant was poor. There was a lot of staff not doing anything and only 1 lady appeared to be doing everything. We could see one of the waiters was making guests feel uncomfortable by standing over them having only just been given the menu. When I asked for a desert menu I was sent to get the bill-granted this may have been lost in translation. We felt rushed: my partner had finished eating but I had not when staff came to take her plate, I saw this was common on all the tables with customers having a similar reaction to us.
The process of paying seemed messy and unorganised and extremely customer reliant rather than relaxed as you would expect at a 4 star hotel. None of the staff were wearing coherent uniform which again-took away from the whole dining experience with one waiter wearing what appeared to be joggers. It seemed disorganised, rushed and overall not a pleasant experience. Like I say though, for the price, the food was good.
"
A verified traveler stayed at The Gate Hotel
Posted 2 days ago
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