Find Hotel with a Concierge in Saint-Marcel-sur-Aude

"It was very difficult and confusing to figure out how to get into the building. Although I had already paid through Expedia, I had to pay again. And there is a computer monitor that asks your name and reseveration number. The hotel's reseveration number and Expedia's reservation number are different and I was using Expedia's reservation number. At the end of a long day, you don't want to waste 30 minutes trying to figure out how to get in. "