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"Cold room and cold bar area otherwise good."

"The staff were very friendly and helpful. Food was tasy and well presented. There was a problem with the radiators in our room, but the hotel gave us a fan heater. There was no hook on the bathroom door. This needed to be replaced. We had a room looking out onto the main road, but it was not noisy. The room was beautiful, especially as we like oldy worldy furniture and atmosphere. The Christmas decorations were all taken down by breakfast on New Year's Day, which was a shame. Otherwise all was well. We would stay there again and reccommend The Chapter House to others."

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"Absolutely amazing stay. We went over New Year with two dogs. Nothing was too much trouble. There was a New Year’s Eve party going on directly below us and we didn’t hear a thing. Ordered room service and the food was sublime. The dog’s had a turn down service with treats in their bowls. Gorgeous hotel. Amazing staff. Great food. Can’t wait to go back. Don’t be put off by the parking. It’s very easy and close to the hotel and very affordable."

"A modern hotel in a historical area. Room Price is reasonable. "

"Very enjoyable and no problems "

"Our stay was very comfortable and friendly. All facilities were very clean and in good condition. We had no problems whatsoever, any small issues were solved professionally. I would recommend this hotel "

"We stayed 2 nights over the New Year. It is very near my family so very convenient. We had our dog with us and were given an amazing room on the ground floor with a door to the garden. Very convenient. Staff are all very friendly and helpful. I won't stay anywhere else now when I visit the family. Food is very good, we have eaten here with family before, and we were able to take dog into breakfast so no worries about leaving him in the room. We thoroughly recommend this hotel! Thank you Potters Heron for a lovely stay. The dog loved it too!"

"The hotel is really nice, but the people working there are AMAZING. The two girls at the reception were so lovely and helpful (I think one was called Kelsey, sorry! I’m terrible with names). Check in and check out on point and when we asked for some towels we got them in minutes. I recommend this place without any doubt. "