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"Great customer service!! I stayed at this hotel many times in the past. It was great to be back after a year and feel at home. Many thanks to Ricardo for outstanding customer service!!"

"Check in was not good. I thought I booked a hotel room instead it was an apartment"

"Quase tudo ok. Na hora de ligar o ar condicionado...veio muita poeira. Demora no atendimento na recepção"

"O hotel tem que colocar nos quartos cobertor não tinha! "

"I had a fine stay, but the room wasn’t as nice as typical ibis rooms (I stay in ibis hotels often). The lobby is modern and updated but the room I stayed in needed some updating to match the lobby and typical ibis rooms. "

"Good front desk service, good breakfast service, good breakfast. Room had everything needed, decoration very basic."

"Located across the street from one of the most beautiful beaches in the world "

"Great hotel, very good location, new construction. Staff is friendly but they just don’t follow up on guests’ requests. Six phone calls - all in Portuguese - to the front desk, no call back. Simply ignored. I think they feel bad to say no so they prefer ignoring rather than declining a request or explaining why they can’t help. That is however a minor detail given the hotel location and comfort level. "