Find all hotels by Independent in Phelps, WI from SAR 346

"They were prepared for us. Explained things about the hotel and very helpful in giving directions to the function site we were attending."

"Updated and very clean. Bed was comfortable. Staff was friendly at check in. Continental breakfast was available but we did not eat. "

"Pulled into the property and was greeted by 2 very friendly dogs. They pretty much escorted us to our cabin. Place was super clean the host left us cookies and candy. Had a great time!!!"

"Always a great place to land...."

"Beautiful surroundings, clean. Great choice."

"This cozy cabin was exactly what my husband and I were looking for, easy access to UTV trails, amenities that we were able to come back after a day of outdoor fun to relax and do some cooking! "

"no elevator poor set up for breakfast ,out of sausage"

"Very clean. The owners were very congenial and helpful with the initial reservation. "

"I am disappointed by this rental process. I’ve enjoyed prior rentals that are Hosted by the Owner...as in the vrBO title. Vacasa is a management company, and they unfortunately knew nothing about the property except what was described on the site, and some of that was inaccurate. They couldn’t tell me what levels the bedrooms and bathrooms were on, or if any had en-suite bathrooms. They are not prompt responding to messaging, if they respond at all. Hours on the phone didn’t get me help or simple information. The online link to the rental agreement didn't work when I originally booked the property, so I included a message on the booking requesting a copy to review before the downpayment was put through. I was immediately charged for the VRBO share and the Vacasa charge was close behind. I never received a response to my message. VRBO was not able to help and referred me back to the host, Vacasa. After finally reaching Vacasa by phone I was told I had already signed the agreement I never saw, and I should log into their site to see the document linked to my reservation number. I have never had such poor customer service, especially when we encountered an issue during our stay! When the stove fuse blew while making supper and the box was in a locked room, the local person was so slow responding that I called Vacasa. We were told we'd have to wait until morning for maintenance. I will never rent another property that is "hosted by Vacasa"!"