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" We stayed at the Best Western Otonabee Inn for three nights, one night at a time, during a state of emergency caused by an ice storm. Despite the challenging circumstances, the staff went above and beyond to make our stay as comfortable and stress-free as possible. The team was incredibly accommodating and understanding as we navigated the uncertainty of the storm. Each time we needed to extend our stay, they handled our requests with kindness and efficiency, making us feel genuinely cared for during a difficult time. The room was clean, cozy, and a perfect haven from the freezing conditions outside. The property itself remained well-maintained despite the weather, and we were so grateful to have a warm and welcoming place to stay. We truly appreciated the staff’s dedication and professionalism throughout our stay. They made us feel safe and supported when we needed it most. We highly recommend the Best Western Otonabee Inn—not just for their excellent accommodations but for their outstanding commitment to their guests’ well-being. Thank you to the entire team for making a challenging situation so much more manageable. "

"Very accommodating!"

"None"

"Friendly staff. Very accommodating. Had to stay 2nd night due to weather conditions. Had no problem with booking/staying in same room. "

"Excellent helpful staff. Great place for families. Beds comfy. Good water pressure. Restaurant attached is well suited for all and Right there. The breakfast was very good with lots of options. We're enjoyed pour very short stay. Would stay again. "

"Good price, friendly staff, great breakfast "

"staff took care of heat issue immediately"

"Excellent place to stay. Margaret is very welcoming and made us feel at home. The flat was very warm and cosey. We were very happy we chose to stay here. We would love to see the gardens in the summer."