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"Escalator not fully function "

"An excellent hotel, well-situated next to KLIA. Wide choice of restaurants, and a lovely swimming pool"

"Very friendly and courteous staff eager to help. Proximity to the city center and underground metro."

"Nice room"

"Fantastic location , friendly staff, comfortable bed and linen "

"Great hotel with a very good breakfast. It is connected to a a mall with a lot of shops and dining options. We stayed 3 nights and we loved it"

"All in all the property is wonderful and highly recommended "

"Within KSL shopping mall"

"Everything about our 6 night stay was excellent. The staff were all exceptional and all of the food we had was excellent. The health club facilities were excellent. The Family Room was large and extremely well equipped with great views. My little boy had a great time, the kids activities were only attended by him most of the time, but the staff still made it fun. The pool is a little tired, but still had a great time playing, all the poolside staff were excellent and kind. All in all a great stay, thanks Hotel Shangri-La!"