Search Chalets in Pencelli

"Lovely place and wonderful staff"

"We stayed for one night overnight at the hotel and can honestly say it was just basic. The condition of the room was not great, as we soon discovered the lightning did not work properly and the kettle in the room was dysfunctional (reported) The bathroom was clearly in need of renovation as the flooring which was used to cover the sides of the bathtub was peeling away. The window blinds had portions missing and the curtains were hanging off. We also noted a strong draught from the window but could not see where it was coming from as it was a double glazed unit. The breakfast was basic, it was all self service and they had run out of certain basic items such as coffee and I had to report the bread they were serving was actually mouldy. The staff were polite but overworked, as the young man on reception on the following morning was also the cook for breakfast! On the evening of arrival I had to report the key card was not working and had to wait for almost 10 minutes for staff to appear back at reception and witnessed a man shouting at someone from an office area in the back of the reception. Not what I’d call great professional behaviour 🙄"

"Clean tidy and well presented. Clear instructions of how to get into the hotel that were simple to follow. Lovely stay, woulr stay again."

"Lovely hotel with great staff, beautiful location and the breakfast was superb as was the food in the restaurant for evening meals "

"Location"

"Property was vlean and extremely warm. Staff were first class and very helpful. "

"Lovely little pub not far out of Merthyr Tydfil and a 20 minute drive from Pen y fan. The double room was small but cosy for one and the was a good shower and plenty of tea. Service was excellent, with a warm welcome and useful information. I was there for two nights and the room wasn't refreshed but this wasn't a problem for me. Breakfast was excellent and there is a great selection of for for dinner in the pub for great prices."

"great hotel and great service and will book again"

"Very helpful and friendly "