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"A well run family hotel. You can tell that the family owner really cares about his guests and staff. They were very attentive and accommodated all our needs. Meals were wonderful and it is in a great location in Zermatt. Definitely plan to return."

"Hotel is very nice and has plenty of amenities. Pool, sauna and spa area are clean, well kept and relaxing. The rooms are fantastic- extra blankets, boot tray for snow boots, and heated bathroom floors. The hotel staff is attentive- when my husband fell ill, Dennis the night manager, went above and beyond to secure a local doctor, taxi transport and help us in our time of need. "

"One of the most incredible experiences I have had at a hotel to date. The condition of the property, the hospitality, the included spa and breakfast were all on point. The location is also A++, best location as far as proximity to lifts for the mountain, transit, etc. We will definitely stay again. Thank you everyone at Schloss!! xoxo"

"Nice hotel, free break fast, 10 minutes to the town."

"Perfect for my needs. Clean and updated"

"Love this hotel. Just near the train station. Do not have restaurant but have a kitchen available with all needed for cook."

"The people working the front desk were excellent very helpful and very kind a little noisy at night right over the main street easy access to most of the town"

"Great hotel, great location. The main train station and the Gornergrad train are 3 min away. The main strip with shopping and restaurants is 4 min away. Everything is just far enough away for the room to be super quiet. I did not have to wake up early and drag my luggage a long way to catch the train. There is a convenient ski rental on site. The breakfast has a good selection but their breakfast tea was not hot enough. The room was very nice and comfortable, although it tended to be on the hot side, enought to have to crack the patio door to keep it cool. I appreciated the full shower with glass door as opposed to those half covered ones that I end up spraying water all over the place. I usually have a pet peeve with overly thick pillows, but here, their pillows smooshed down and were quite comfortable. I am probably in the minority, but I would prefer a thinner sheet and blanket instead of the thick duvet you seem find on every Swiss bed. The pool was large and spacious and I appreciated the hot tub after a good ski. Highly recommend it - 4.5 ot of 5 stars."