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"Customer service was second to none.. reception went above and beyond .. thank you "

"Just an over night stay to attend a meeting but location was perfect and the room amazing I will stay again when I next travel to Newcastle."

"The staff were absolutely wonderful and went over and beyond putting a fridge in my room with oat milk for my toddler. Everyone was friendly, kind and helpful and we never felt rushed when dining. "

"After a late arrival we were informed that the pool, sauna, steam room and gym were all still open which was a nice welcome after a long drive. We followed this by a drink in the bar area, service was noticeably stretched this particular evening due to a wedding party (possibly two), and an 80th birthday celebration meaning tables were not getting cleared and bar service was slow. However, the hotel is lovely, the staff are friendly and rooms very nice, although the shower in our room, 411, requires attention. Overall, we’re very much enjoyed our stay and would come again. "

"Great overnight stay in comfy room in pub with great service and food. "

"Lovley hotel very nice "

"Simply stunning "

"Would recommend this hotel stayed for one night visiting family comfy bed nice surroundings,excellent service and a very nice breakfast all for a very good price ."

"Lovely hotel, the only criticism for me was the bed was a little hard for my liking and the base was bigger than the matress and knocked myself a few times but other than that everything was excellent and the staff werr lovely and very helpful, if up that way again would definitely stay there again 😊 "