Search Lodges in Newton Aycliffe

"Very friendly and convenient "

"I would like to have given 5 star for service as when we ordered food from the bar the staff were attentive, polite and very friendly and couldn’t do enough for us. However earlier in the evening I called the restaurant from the room to book a table, when I had only said hello I was met with a very abrupt ‘the line is terrible’ to which I stated ‘I’m sorry I’m calling from one of the phones in the rooms’. I then proceeded to request a table and again very abruptly told we have nothing until 8.30/8.45. I really felt like it was too much trouble and didn’t feel welcomed at all. I booked the table initially for 6 people, we were I fact part of a lager group of around 20 people staying at the hotel for an event we were attending the next day. Having spoke to the other people in the party we decided against it and ate from the bar instead. I would not recommend anyone to book to dine at the restaurant based on this encounter. Also may I add that most of the tables were not occupied from around 7pm until the time we were told we could eat from so I don’t understand why we couldn’t get a reservation either. Very disappointing experience. "

"This was a last minute stay needing somewhere in the area. Absolutely wonderful and completely unexpected."

"Lovely night rest"

"Everything was great. Clean and comfortable room. Free parking. "

"Staff were really friendly and helpful. "

"Fantastic hotel. Pool isn’t in the actual hotel so we didn’t try it, but the hotel is great. Very clean, very helpful staff, very comfortable. "

"Food excellent Staff Friendly"

"This is one of the best hotels I have stayed in for a long time. Absolutely beautiful building, extremely skilfully converted to a hotel. The welcome from the front desk person on our arrival at 10.30pm was wonderful. She seemed genuinely pleased to have us at the hotel. The room was spotless with the bathroom excellent with a great shower. Breakfast was delicious and served with joy and love. The bar was nice and the bar staff equally lovely. The staff are an absolute credit to this hotel. So cheerful, welcoming, and polite. Absolutely no complaints at all - which is rare for me :-)"