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"Good and modern hotel in excellent location"

"Clean new well maintained lovely staff thermal pools in and out thermal jakuzi Turkish bath sauna steam room cold shower is perfect we love place defiantly come back rooms so comfy and clean thanks KAYA staff you done really well ❤️❤️❤️🙏🙏🙏"

"It was a nice stay. Clean rooms. Free parking. Overall no problems. "

"Great stafff very clean"

"1/ wonderful , Staff , breakfast & location. 2/ Classic bath banyo dangerous for elder ages. 3/ Shortage information in the app as no indication to twin beds rooms. Thanks to morning dedicated counter team on 30th Dec date for their help and warm welcoming they arranged early check in for me without hesitation. Thanks to breakfast team for nice service."

"My check in experience was disappointing but the bed was the most comfortable bed I’ve ever slept in. We arrived by rental car and my husband had to go return it while I checked in. I had two rolling suitcases with small bags on top, plus an armload of smaller stuff and jackets that we’d had loose in the car. I also wasn’t feeling well, but they wouldn’t necessarily have known that. I was struggling a bit with the suitcases on the cobblestones and the employee at the door made no attempt to help me. Check in is on the ground level but the elevators to the guest floors are up about 7 stairs. There were approximately 5 men who looked like employees or security officers standing around and no one made any attempt to help me up the stairs as I (a 30s woman) made multiple trips with my luggage. By the time I got to my room I was extremely annoyed. But I got into the bed and both the mattress (2 singles with a king topper) and the pillows were luxurious and honestly perfect. The front desk was later very helpful and the hotel is in a very convenient location. "

"Excellent "

"Good Service. The staff was nice."

"Absolutely loved the Hot thermal waters. That is why I booked this hotel. They have 9 pools with temperatures ranging from 34 to 38 degrees Celsius. There is one big pool outside with fairly warm water and 8 pools indoors. Pools are open from 07:00 to 19:00 hours daily. Only thing was not happy with was the early closing for the pools. They could at least till 21:00 hours as I usually want to immerse myself before bed after a day of sight seeing and shopping! Spent a week there and it is walking distance from the centre. It is also accessible to other neighbouring localities via metro, buses. There is a bus terminus near the entrance to Balcova Termal Hotel. Breakfast buffet was sort of ok; Not much variety. Not at the standard of what we are used to at other Turkish hotels. I don’t know about dinner as always are out at different restaurants. Staff were kind and courteous. But the fact that almost all did not speak English affected the level of customer service I think. They moved me to another room when I could not get Wi-Fi in the original room. The hotel may have been a 4* in its former life, but now it does feel like a 3*. Looking a bit dated now. The hotel surroundings are great. It’s like in a forest with the mountain backdrop. Crickets chirping in the trees all the time. However, there can be a lot of noise (loud music) from the neighbouring Kaya Thermal Hotel when there is an event. For those lovers of shopping like me, there are lots of malls around! I enjoyed my"