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"Beautiful hotel, stunning views, helpful staff"

"This hotel is on its own island. The rooms with a terrace exit are exceptional. The food options vary from traditional dishes to the exceptional Italian restaurant inside the hotel. The laundry service is exceptional. It’s its own self contained island and everyone that is there is supposed to be there. The breakfast buffet is memorable. The hotel and staff have options to accommodate every kind of need. There was constant follow up on how the experience be is going and any concerns are immediately addressed. This is one of the most luxurious hotels I have ever been a guest at. Don’t forget sunscreen, the pool is large and the bike riding area is huge. This experience will not disappoint."

"Great place to stay. Very nice and helpful staff."

"The boat and staff was fantastic , the waterways were great apart from all the rubbish in the water , bit sad to see"

"First time cruising in HLB and will not be a last time. We are very impressed with how Grand Pioneers organized the whole trip of 2 days and 1 night at their property. Everything was so perfect and we were regret that we should booked at least 2 nights. The staffs and whole crews were so professional, kind and super nice. We will come back soon. "

"Clean, tidy room. a attentive waiter."

"I like the Cruises staffs and well organized."

"Great location within short walk to day boats and cablecar."

"Beautiful hotel and convenient location. Room had sea view. The property is well kept and maintained. The staff were friendly and provided excellent service. The breakfast buffet had excellent food selections to choose from but pricy. The only thing I would recommend improving on were the quality and tastes of the dinner dishes. The seafood was not fresh as I expected from a seaside town and the steak and pepper sauce were cold. The tastes needs to justify for the price. I would recommend grabbing dinner elsewhere. Overall, I recommend this hotel for the stay in Ha Long Bay!"