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"The breakfast was fabulous. Very friendly staff. I would've liked to have gotten my VIP perks and wish we received drinking water each day."

"Hotel Ilaria is a lovely hotel in the cute town of Lucca. It is quiet, clean and comfortable with a perfect location for exploring the town. Breakfast was delicious with lots of healthy options in addition to typical Italian pastries. The evening complimentary happy hour was wonderful. I met some lovely fellow travelers and had a great time. The best part of the hotel is the staff. The young man at the front desk was extremely kind and welcoming. He helped me purchase tickets to an evening of opera as part of the Puccini festival. It was wonderful. This one staff member (apologies that I didn’t write down his name) made my stay extra special with his kindness. And he looked great in the green hotel uniform suit (as did the young woman too). Thank you for making me feel that hotel Ilaria in Lucca was my home away from home. "

"A smiling friendly welcome, spotlessly clean large room with a super comfy bed and a spacious bathroom with excellent big shower. What more do you need. Lovely property in the old town only a short walk from the railways station. Ideal for exploring or relaxing. Nice little bar on site to with a good selection of drinks including local artisan beers."

"Strong urine odor in the toilet "

"A fabulous place to stay with a fabulous staff a beautiful view of breakfast second to none. Just an amazing experience. If you’re traveling to Sienna you need to stay here. Don’t even look anywhere else. Just stay here. It’s the nicest place around. The property is gorgeous. The rooms are amazing Fabulous place. Fabulous staff fabulous food fabulous views walking distance to everything thank you to the staff, you folks were incredible!"

"This was our second visit to Massimo’s villa. It’s so peaceful and beautiful. The views are out of a storybook. Massimo is one of the nicest, kindest people that you’ll ever meet. We will return again and again! "

"If you are arriving/departing by train (Lucca) this is an excellent location as Hotel Rex is a couple of minutes walk away. The hotel is also very close to the city's renaissance walls. The hotel has whimsical decorations, a place for children to play, and a good breakfast. A table outside of our room had biscuits on it. I'm pretty sure other rooms had the same treat. Staff were pleasant and friendly. Outside the property was road construction, but it was not noisy. "

"Incredible facilities, rooms are cleaned really well, staff are always very attentive. To be able to access the grotta is a real highlight, it's an incredible place, much bigger than expected and the facilities are again outstanding. Spa had a lot of choice, the outdoor swimming pools were unexpected given we visited in December and it was never too busy, often it was just us. There are also lots of hiking options from just next to the property, starting from inside the hotel grounds. "

"Thanks for all memories "