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"Outstanding hotel and staffs. Service is second to none. They exhibited the traditional Japanese hospitality and treated guests with respect. This is the best hotel I experienced in the past several years in Japan. On the 5th floor, the gorgeous Fuji mountain is like right on your backyard. The dinner and breakfast were super. I definitely will stay at this hotel again next trip."

"Lovely room and view!"

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"After a few rainy days in Tokyo, we arrived at this hotel still under grey skies, and with not much hope of seeing Mt. Fuji. Hiowever, on opening the curtains the next morning...Wow!! What a site! The view of Fuji from our room was stunning, magnificent! The room was nice an big, although perhaps a little dated (some USB ports would be nice!), but overall, can't complain! We took advantage of the hotel shuttle bus into town, which is very useful, although could be more frequent than once an hour, and has to be pre-booked during busy hours (early morning etc). Additionally, the final service back from town is 19:45, which means there's not really an opportunity to experience the restaurants in Fujikawaguchiko unless you get a taxi back. But to be honest, I would have happily walked back to the hotel to see that view!"

"Nice and clean."

"This is a very nice hotel, the rooms ae large and comfortable, but you have to be okay with futons on teh floor. It is right across from the lake and within walking distance of the Rope line, boat tours and restaurants and cafes. The Hot springs pools are gender separated and in traditional Japanese style, with an outdoor pool and a hotter indoor poole and full showering and washing with shampoo and soap. A very good place with a free shuttle from the station."

"Excellent view of Fuji from rooftop. Wonderful service. Great half board (breakfast and dinner). Hotel has free shuttle service to and from train station. In room onsen is definitely a plus."

"Wow, this place was amazing. From the moment we arrived, we had a warm welcome. All hotel amenities were described and they had so many activities and a scavenger hunt! Our room was beautiful, very clean, spacious, and they provided everything you need and more. We enjoyed the hot tub and had a drink in our private backyard. We enjoyed breakfast with a view of Mount Fuji. Will be back for sure!!!!!"

"nice"