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"The property was immaculate and the staff were all very friendly, knowlegable, helpful and fluent in English. The only problem we encountered was our room temperature was very hot and i could not adjust the thermostat."

"Service is good. Very helpful staffs at counter esp Hoa and Trang. Hotel is a bit quiet during the night not much to do at night."

"We were at this property originally for 4 nights and ended up staying for an additional 10 nights. The staff is more than amazing and the atmosphere is perfect for a variety of people. "

"Even though we stayed only one night in Hai Phong, Sheraton was the best hotel we stayed during our entire trip."

"Good property "

"The Scarlet Pearl Cruise team were wonderful. The boat and food were excellent and family friendly as you explore the beautiful Ha Long Bay Area."

"We had an excellent stay, beautiful hotel, our one bedroom suite was huge, gorgeous furniture and very comfortable and clean, it was a great base for us to visit the Halong Bay área. There isn’t much around the hotel as the area is still being developed, however this was fine with us, as between visiting the bay, we relaxed and enjoyed the lovely facilities and restaurant, the food was great. Staff were superb and nothing was too much trouble "

"Our trip with Doris Cruise Line was amazing. Everything was flawless from start to finish. The communication was extremely easy for pickup and drop off. The bus was right on time and picked us up right outside our hotel. The bus was extremely comfortable and quick. From there the tender from the pier to the boat was quick and easy. The staff was extremely inviting and enthusiastic. The food during our stay was excellent. There was a wide variety for all appetites. Our room was fantastic and the...