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"Private elevator and hospitality "

"Breakfast Shuttle service is excellent Staff are genuinely kind"

"When you go for umrah this hotel is exactly what you need. It had the most luxurious and comfy bed and bathroom I've ever stayed in. The room was very large and closet had ample space for ahram and other clothes. The bathroom had two shower options to choose from, the rain shower was much fuller and heavier than I've experienced before. The only issue was that the shower door didn't close properly so every time we showered water came out all over the floor but we had enough towels to soak it. 2 restaurants available to choose from. The breakfast buffet included desi, Arabic and continental options with live eggs/omelettes and excellent tasting coffee! It was the best hotel breakfast buffet I've seen and well worth getting. Service at all points was excellent. We ate in the other cafe every night when we came back and there was a wide variety of room service options available but we didn't order it. The cafe had enough variety for very filling and delicious 3 course meal both nights we were there. The burger was slightly overcooked but all other Arab Italian dishes were really good as well as the dessert. The shuttle service is quick and drops you off near the Conrad so you just take the lift down to haram. You come out almost in front of the umrah gates so very convenient. I went to haram at all times and never had to wait longer than 10mins for the shuttle. Overall excellent ambience, food, service and the most comfy mattress I've ever slept on, I didn't want to leave! "

"Amazing food"

"Modern, excellent breakfast, 5-7 mins walk from the gates. My family and I loved our stay here."

"My experience at Pullman ZamZam was excellent overall. The only improvement I would suggest is updating their navigation address online for guests who plan to drive to the hotel. After navigating through heavy traffic for over two hours, Google Maps directed me to the upper level instead of the underground entrance. I eventually had to pay a cab driver to guide me to the correct location. If the navigation details were updated to guide drivers directly to the underground area, it would greatly enhance the guest experience. Other than that, I would highly recommend this hotel without hesitation!"

"Good"

"I absolutely loved the service and the quality of the facility. Beds are great. Very pleasant staff and food at the breakfast buffet was wonderful. This would be our new go to hotel for Makkah! "

"Staff was great and made my experience enjoyable"