Search Chalets in Luiz Alves

"Hotel staff was great. Management and front desk made us feel welcome. They were ready to help. Expedia made a mistake by selling us a room that was not available. The hotel made it seem like it's not a problem and we got an upgrade and they made it easy and stress free. "

"Location is excellent, the staff are very friendly the restaurant is outstanding amazing menu by cheff Gabriel. "

"Um ponto de melhoria como o hotel fica na quase do lado da BR-101, as janelas poderiam ser vedadas a ponto de não ter tanto barulho,"

"None"

"I didn’t like the food. They make good pizza, though."

"Estadia boa mas recomendo o hotel providenciar mais um profissional na recepção, pois é frustrante ter apenas 1 profissional para fazer tudo! Ficamos lá duas noites e todas as noites tinha apenas um profissional para atender todos do hotel, então a pessoa fazia o Check-in e tirava todas as dúvidas dos hospedes, grande problema pois havia uma fila que levou mais de 40 minutos para sermos atendidos. Os hospedes começaram a ser mal educados porque realmente absurdo levar mais de 40 minutos para ser atendido e o hotel super lotado. Recomendo imediatamente o hotel providenciar mais um profissional porque é insano ter uma pessoa só. "

"Check in is a bit inefficient. In my experience I had to deal with two lines back to back. "

"There are some great things about this hotel, some mediocre things and some really bad things. The good: it’s well-updated in the rooms and the lobby. The rooms are basic and plain but you have everything you need. Everything was clean, the bathrooms were clean and updated. There are some great amenities such as the kids’ playroom, the game room, and the piano downstairs. The staff was helpful and kind. The bad: Elevators were a serious problem. The elevators are very small and it isn’t enough for the amount of people (and we visited in the off-season, in July). We were often waiting 20-30 minutes to get an elevator. Breakfast was chaotic. Not really a big enough dining room for everyone. One day we had to wait 20+ minutes in line just to get a table… and we had already waited 30 minutes for an elevator. That was a real headache. Valet parking was also a mess. On the day of our departure we requested the car in person at the reception desk. Waited 1.5 hours for our car to arrive in front of the hotel! We had a very long drive ahead of us and that was a very big problem. We were constantly asking the front desk when the car would arrive and we were told it was “almost there”… for an hour and a half. There is no excuse for that. The pool… lots of mold and gunk around the tiles on the sides of the pool, and on the surrounding walls and ceilings. The pool itself is old and they have just replaced the pool deck tiles. Felt gross. Also the water was not warm enough. "

"Good"