2/10 Terrible
Ramal
Traveled with group
17 January 2024
Disliked: Cleanliness, room comfort
Horrible experience for our group
If I could rate it as minus 10, I would!
You as hotels.com should mention the fact that this apartment is not part of the hotel/machu pitchu complex! There is no option to get any support if needed.
When we just arrived we noticed there is no light in the bathroom.
In addition the the shower pipe was clogged and the water accumulated and would pour out in every shower!
There were no batteries in the TV remote control and the lockers of the ski storage cabinet was missing!!
Group of 4 people has to use their phone’s flash light instead the bathroom light..it’s embarrassing!!!
We tried to make a phone call to their service twice but every time they just said “hi ok give me one second “ and and hung up the call!
We wrote them several emails, almost every day, they answered maybe once, said that someone will come but no one arrived!
Horrible horrible experience, It ruined our whole vacation!
So that’s was our experience from this horrible room!
I except you as the marketers of this room, to contact them and do something!!
Ramal
Stayed 7 nights in Jan 2024