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"A truly lovely hotel. Everything was clean and tidy, and the service was just that little bit better. Both at the reception upon arrival, in the restaurant, in the bar, and especially at the rooftop bar on the 26th floor. Definitely a hotel I will use again."

"Ich habe das erste Mal diese Kette ausprobiert, sonst immer Hil. Jedoch war ich positiv überrascht. Check in lief schnell, wir hatten ein Zimmer in der 2. Etage. Dies wollte ich gegen ein Zimmer in den oberen Etagen getauscht haben. Nett nachgefragt und ohne Probleme in die 6. Etage gewechselt. Das Zimmer sehr praktisch und liebevoll eingerichtet, sogar mit echten Blunen. Im Bad kein Rost, keine Schimmelbildung in den Fugen, obligatorisch Duschbad und Schampoo, sowie Seife und Lotion. Die Minibar ist gratis, was schon mega ist. Kaffee und Tee ist auch auf dem Zimmer. Ich hatte ein Comfort Zimmer, mit Bademantel und Slipper. Schön leise, Klimaanlage auf 25 Grad möglich (Winter). Ich benötigte noch eine extra Decke, gegen Mitternacht wurde auch diese gebracht. Frühstück, naja, eigentlich alles was man möchte. Ich würde sagen, dies entspricht der gebuchten Kategorie. Mein bestelltes Omelett wurde gebracht, geschmacklich ein Traum.... ja es ist nur ein Omelett.... Wir hatten das Auto auch nach dem Check-out noch dort gelassen um in die Stadt zu gehen. Dies ging ohne Probleme. Alles in allem auf jeden Fall zu empfehlen, ich würde diese Kette auch in einer anderen Stadt probieren. Ach ja, das Personal ausnahmslos zuvorkommend und höflich. "

"Staff are friendly, few mins walk to central station. Place is clean, spacious and food is so good. "

"A brilliant base from which to explore Hamburg, with shops and places to eat 10 minutes away. I ordered room service breakfast and had a breakfast in the restaurant. There was a choice to meet with all dietary requirements. The room was spacious and comfortable with tea and coffee making facilities. The bathroom was clean and tidy, although the ceiling tiles needed replacing as they were discoloured. You had to be patient whilst waiting for a lift, there are three of them, but one was out of commission. The option of getting to the foyer by stairs wasn’t possible. The stairs led outside in case of fire. I would stay again because of its position. "

"Wonderful service and central location. Hotel will be undergoing a thorough renovation soon. Excellent food and drink. Comfortable and luxurious bed. Huge towels!"

" Beautiful hotel so close to the train station. Loved it. "

"Some renovations at the moment in lobby but general overlook is very good "

"A lovely old (but well kept) hotel across from the train station. Great breakfast too."

"I have been to Hamburg a few times, and this hotel always catches my eye. The name is actually special to me. This trip, I decided to spend a few nights here. The stay was amazing. The check in was quick and the receptionist was super helpful with the layout of the hotel. I had help getting my bags to my room, which was more than helpful. I love the mini bar, well stocked. The room was spacious and the bed comfortable. I loved to wake up and see the city, before heading out for my day. I felt safe the whole time too. It was walkable from the train station and to the city for shopping. Next time I am in Hamburg, I will be sure to book here again. "