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"Great! Next to the station and clean."

"Recommend to stay here. Very new and clean hotel short cut walk 5 min to the Nagano station super convenient. Nagano Station walk to this hotel with the elevator access easy for our big luggage. And so near to station East gate No 23,24 were buses to snow monkey park and Hakuba. We had a triple room with 3 single bed super spacious room with sofa relax area. Clean and conform bed. Will stay here again. Book early for the good rate. "

"If you get the right package l, everyhting in inclusive!! "

"Very close to the train station and it’s shopping mall"

"Very pleasant stay. Walking distance to everything. My only minor negative feedback would be the western breakfast. The eggs, bacon and sausages were all cold as they were not kept covered in the bain marie. "

"The Lotte Arai Resort exceeded all of our expectations on our recent 2 day getaway to the mountains. We only learned about this resort because it was affiliated with the Ikon pass, but we will certainly return for our next snow adventure in Japan. The location was beautiful and less than 2 hours from Tokyo by shinkansen. There was a convenient hotel shuttle that provided door to door service from Joetsumyoko station to the hotel. The check in process was flawless. We stayed on the 5th floor of the Lodge building in the most spacious hotel room I've ever encountered in Japan. The beds were extremely comfortable and the room conveniently connected to our kids room next door. Restaurant reservations were a snap to get online. The Japanese restaurant AKIRA had both an extensive Japanese buffet for breakfast and a tasty local set menu for dinner. Restaurant HA NOI was fine but not up to US standards for Vietnamese food. The ski/snowboard rental process was quick and easy. We were able to reserve snowboard lessons online without difficulty, and our friends were able to join the group lesson with only 1 days prior notice. The Village Station food court had modern Japanese standard fare that hit the spot after a busy morning on the slopes. There were so many other nice details provided at Lotte including: the Christmas Market where we had a nice Irish Coffee, the Christmas Cake, the pool table and darts, and best of all, the Onsen."

"A great location 15min walking distance to Jr Station. Very nice and clean. Plenty of drink bending machine, cup noodles and coin laundry downstairs. We skipped breakfast service and opted for outside instead. Thoroughly recommended. "

"Nice rooms, nice hotel. Thanks"

"The room is reasonable for three persons. We have been to smaller rooms. Nice for Japan rooms. Very convenient and walkable to shops, cafes and Nagano station."