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"It was good. The room was spacious and the service we got from the staff pre and at check-in are flawless. It can be a bit of a challenge to get to the hotel from JR Kumamoto station with luggage as the tram is always full of people the station. But I really like the fact that it's close to the shotengai area and there are a lot of shops, restaurants and game centres around. "

"Great location, very attentive staff. Parking was very easy as you can pay for your stay and have in/out privileges. Entering the parking lot from the back road was a little more difficult since it is narrow and busy during the daytime"

"Very convenient for dining options. "

"Staff was excellent very polite & accommodating, property was very clean the entire building inside & out. No complaints 10/10 would recommend when staying in Kumamoto "

"The breakfast buffet was a cut above normal and definitely worth paying for."

"Customer service was decent but could have been better. Room was kind of small."

"We had a wonderful time staying, the breakfast is delicious!"

"The room is tiny but well thought out and you don’t spend much time in the room anyways! The amazing breakfast buffet more than makes up for it! The breakfast had such a huge selection-even after 5 days, it was never boring. The only thing I would add is more fruit!"

"Though hard to find a location from the google map hotel was great. Especially I enjoyed the hot spring."

"Good location for the downtown area and close walking distance to Kumamoto Castle."

"value for money."

"Very nice place, clean and easy to access to anywhere nearby, especially for the Kumamoto Castle. Will come back when I will be here again! Highly recommended."