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"I love that this hotel was completely different than what I expected. Upon arriving I was pleasantly surprised by the bed & breakfast style of the hotel and the nostalgic memorabilia displayed throughout the hotel as well. The staff was very informative and accommodating to my needs while speaking english. I felt right at home. The free hot chocolate was delicious which I sipped graciously in the living room after a hot soak in the private onsen. I had such a relaxing experience. I am looking forward to visiting Yufuin again and returning to this hotel! "

"perfect! thank you"

"Very nice location and service"

"Near the train station. Excellent hotel with onsen."

"i liked the location and easy check in process"

"Nice luxurious hotel with professional service Staff are patient and friendly Though not sure why the bath tub stopper not working in my room .. as I’m only staying 1 night so did not check with staff regarding this Otherwise it is perfect and I would rate 6 stars too!"

"Excellent staff and amenities!!"

"Excellent service and food"

"Great stay!"