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"Everyone was very kind. Room was large. Onsen was nice. "

"Gorgeous property. Both the room and public baths were well kept and clean. Our stay at TEN-YU was the highlight of our trip. The free icecream bars were a fun, extra bonus to our stay. Well worth the stay! "

"The hotel, staff & the food are exceptionally good! We’ll definitely go back again! "

"This is an amazing resort! Quiet, clean, stunning views, great food, and very friendly staff. Lots of fun activities to do in the area. Highly recommended!"

"The hotel was a beautiful building and right on the river which was excellent but it was the staff that made the place outstanding! Taylor was wonderful as he spoke English but everyone went out of their way to help and were so nice. "

"Conveniently located 5 minutes from the station, the hotel is nice, rooms are small but ok for 2 persons. Breakfast is great ! "

"This ryokan is very conveniently located beside a bus stop, which makes transportation easy around the hakone area. They also have a shuttle bus to gora station. We had the room with private onsen, it was so amazing we were speechless! Our half board included kaiseki dinner with crab and japanese style breakfast, which are also 10/10. The whole experience was delicate, the service was attention to detail oriented. The only thing I wish they could improve would be the noise while dining, the sound of the staff walking and handling the plates, as well as one particular staff talking very loudly. "

"Perfect if you are trying to get away for some quiet and relaxing time. Great staff and common areas make for an enjoyable experience when staying in."

"Booked this room for the private onsen and it was quite a lovely experience. We brought our luggage to them early in the morning and asked them to hold it until our check in so we could explore and after we checked in and made it to our room they sent someone to bring the luggage up. There was a breakfast buffet included with our room and it had a really nice variety of foods from western to Japanese. Staff spoke great English "