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"My husband and I have both traveled internationally but neither of us have ever experienced the type of gracious and considerate hotel staff. Each and every one we encountered was amazing. This was really proven when my husband, who has heart problems, had to be taken to the hospital. They arranged a car to take me (while my husband was in the ambulance) and deliver both of us back home upon release. This was our first visit to Crete, for our 30th anniversary and we could not have been more pleased with our accommodations. "

"Wonderful staff extremely accommodating very nice room easy parking"

"We thoroughly enjoyed our stay at the Metropole Urban. The hotel is extremely clean and comfortable and the staff always friendly and helpful. The location is excellent – from right outside to at most a 10-minute walk, you can find countless great restaurants and plentiful shopping in the old town, not to mention the beautiful church adjacent the hotel on the square. It’s only a 10 to 12-minute walk to the Heraklion Archeology Museum and just a bit father to stroll to the port. The generous breakfast was a delight and a great way to kick off the day. We would certainly book the Metropole again for a return stay."

"Everything was accurate."

"The breakfast buffet was excellent and the service was amazing. We would definitely recommend! "

"Great location "

"Hotel staff is very kind and room is cozy and clean."

"The hotel is great, the car parking place is hard find, but hotel gave us very detailed about city centra parking, saved us money and reduced stress. Breakfast is very good "

"Once again an amazing property with amazing service and friendly staff! Highly recommended! "