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"Staff was extremely friendly and helpful. The free onsen on site and the private bath were both very nice. Room was spacious and clean"

"We stayed for 2 nights. The property is a bit old but the service was very good even tho the front office staff didn’t speak English well but at least he tried Abd we could still communicate with him. The dinners and breakfasts were very good and we were served by a Taiwanese guy working there. We could communicate with him in both English and Mandarin easily. We loved the Kaiseki dinners and the lovely breakfasts. The onsen was good because hardly anyone from the ryokan used it. Most of the guests staying there used the 6 popular public onsens (1 was under renovation) offered to us. Good experience staying in such onsen town with beautiful canal. "

"Wonderful stay. Friendly, professional and accommodating staff from the moment we drove up to the property to when we depart. The staff even helped to sort out our luggage delivery to the next accommodation in another city. Our hostess Matsuri was sweet, polite and gracious. The property itself is beautiful and exudes an old-world charm, and our room with in-room onsen is such a treat. The meals we had were also delicious and thoughtfully prepared and presented. We had a lovely time at Nishimuraya Honkan and hope to return again."

"Super efficient staff, immaculate hotel and city Full of charm "

"Great hotel close to the station. The staff is really amazing. The rooms are simple yet very good. Great Internet connection even for video calls. The free breakfast was just amazing (you can bring it up your room if you want) Just make sure not tk book a smoking room if you don't smoke like I did... But if you do, they have sprays that help with the smell!"