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"We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places...

"Amazing experience with family "

" Good. kindly staffs."

"The hotel was clean and staffs were friendly. When we were there, it was very quiet and nice. We stayed in the bay view room. The sunset was beautiful and the night view was fun. However, we expected the spa in the hotel as we saw the hotel has a spa on hotels.com hotel page and realised on their site it says “coming soon”. It was a bit disappointing. Apart from that, we were happy throughout. Thanks for hosting us."

"The staff were friendly and the meals provided were delicious with generous amount of servings. We did the 2 day cruise and was ideal as we had ample time for both relaxation and activities. The weather was perfect during this time of the year ( January)."

"Great location and service"

"The property is pretty new . The horrible thing is service. I request the room service to get the spoon but the person who pick up the call said I need to go downstairs to get the spoon in hotel restaurant by myself."

"The staff is exceptionally kind and always willing to assist, including the security team, who were very helpful. It was a truly delightful experience. While there is some ongoing construction, I look forward to seeing the improvements once it's completed!"

"The Scarlet Pearl Cruise team were wonderful. The boat and food were excellent and family friendly as you explore the beautiful Ha Long Bay Area."

"Service was top notch. Our butler Brian attended to our every need. All the staff for that matter was on top of every detail, and went above and beyond to ensure we had the best experience. The food on board was phenomenal. You really do get what you pay for with these experiences and I had zero complaints. The water was clean when we went in for each excursion, and there was truly nothing like waking up to and being surrounded by those incredible views everywhere you look. Worth every penny. "

"Elegant hotel with dining options. Rooftop gym, pool and sauna with a great view."

"The staff and food were amazing. The itinerary does not feel too rushed. The technology on the boat could have been better because the wifi and TV were NOT working. "