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"This is our go-to hotel for Cheltenham/Gloucester. Easy to get to, friendly staff, a pool and gym. The food on site is delicious. There are lots of options available, bar, restaurant, room service. Nice seating areas outside and lots of places to sit inside if you want to read or play board games. We use it as a home from home when we are visiting family in the area. Highly recommended."

"This is a great place to stay in Cheltenham. A short walk from most places but far enough away to be peaceful. The staff were all lovely and the room was large and airy. The dark painted walls may bother some people but we got used to it. "

"Lovely hotel, superb staff, clean, good quality bed and bedding. Guest use of the spa facilities is great. "

"Stay was good staff very helpful"

"I can thoroughly recommend this beautiful historic hotel! It has been refurbished whilst keeping all these amazing features! The service is superb. The bedrooms are well equipped - little things like fresh milk in the mini fridge rather than capsules! It has a good sized car park. The breakfast Is delicious. Can’t praise it enough!"

"Had a lovely overnight stay. Everything was excellent. Would highly recommend. "

"Very comfortable. Great service. Good food. Amenities in the room were iseful and adequate space to spread out and complete my work/office space and office chair. "

"The swimming area was very good, clean and staff approachable. The evening meal was another matter. I am diagnosed coeliac and when l told them one waitress thought gluten free and coeliac were two different intolerances. When the manager was told , he bought me pages and pages of listings for me to check whether what l was ordering was g/f. Not very helpful! However breakfast was more understanding, knowledgeable and helpful. One person in every 100 according to the BBC this very morning are coeliac and small cafes and larger chains are now all geared up with g/f listed on menus, it’s about time Best Western got up to date with gluten free as well or someone could be very ill with the restaurant staff lack of knowledge about intolerances. "

"I was checked in by the most efficient , welcoming member of staff. Everything was explained and any questions answered knowledgeably. I only stayed the one night, not checking in till late evening but there were plenty of eateries right next door. My room had all the amenities I needed, comfortable bed, fully working Aircon, which was great. Ultra clean bathroom, nice soap/shampoo etc. Very quiet hotel, considering McDonald's and the motorway run right past. All in all a great stay at a superb price. "